πŸ“¦ Returns & Refunds

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All of our products are made-to-order, which means we do not accept general returns or exchanges.

βœ… Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

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To process your request, include:

  • Your order number

  • Clear photos showing the issue

Once verified, we will offer:

  • A free replacement, or

  • A full refund

❌ Non-Returnable Situations

We do not accept returns or refunds for:

  • Incorrect size selection

  • Change of mind

  • Minor variations in color or print placement

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As all items are made-to-order, we recommend checking the size guide carefully before placing your order.

If you selected the wrong size, feel free to contact us β€” we’ll do our best to help with a replacement at a reduced cost.

πŸ“¦ Return Shipping

In most cases, you will not be required to return the item. If a return is necessary, we will provide instructions.

Please do not send items back without contacting us first.

⏱️ Refund Processing

Approved refunds will be issued to your original payment method within 5–10 business days.

βœ‰οΈ Contact Us

support@chiccouture.com